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Technical Description

An overview of the eGOV system is illustrated in the following figure : 

The main actors in the eGOV system were three:

• The citizens and businesses were the end users of this platform.
• A central governmental authority (usually a minister) was the administrator of the eGOV portal and the national service repository.This contained all national 'life- events and information on public services. The administration was performed using the eGOV service creation environment.
• Virtually all other public authorities were the administrators of the local service repository. The administration was also performed using the eGOV service creation environment

The resulting eGOV system had the following characteristics:

• Citizens were able to access online public services that were bundled around life-events according to their needs and not the functional fragmentation of the public sector.
• Citizens experienced high-quality service provision with characteristics which included: personalised content delivery, customisation, support of multilingual content, support of access from different media (including Web and WAP-enabled devices), support of push services, support for digital signatures, etc.
• Public authorities were able to administrate the service repository in a user-friendly, intuitive way using a Web interface.
• Public authorities were able to easily join the eGOV system in order for their services to be integrated and provided to citizens through the eGOV portal.
• The eGOV system was inherently extensible thus allowed for the creation of innovative services, which added value to the public content and services.